Patient Experience
Memorial Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Memorial Hospital | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 102 | Trending Down | 109 | 118 | 113 | |||
| Survey Response Rate | 35% | Trending Down | 37% | 39% | 37% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
91%
|
Trending Up |
87%
|
86%
|
88%
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
87%
|
Trending Up |
85%
|
85%
|
88%
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
74%
|
Trending Up |
71%
|
69%
|
75%
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
72%
|
Trending Up |
71%
|
72%
|
70%
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
80%
|
Trending Up |
76%
|
92%
|
84%
|
81% | 80% |
| Q9 | Quietness of Hospital |
70%
|
Trending Up |
69%
|
57%
|
71%
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
95%
|
Trending Up |
94%
|
18%
|
94%
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
62%
|
Trending Up |
59%
|
27%
|
60%
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
87%
|
Trending Up |
83%
|
84%
|
83%
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
92%
|
Trending Up |
88%
|
87%
|
85%
|
76% | 75% |