Patient Experience
Good Shepherd Medical Center
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q2 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Good Shepherd Medical Center | 2024 Q2 | Trend | 2024 Q3 | 2024 Q1 | ||||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 176 | Trending Down | 182 | 176 | ||||
| Survey Response Rate | 14% | Trending Up | 13% | 14% | ||||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
75%
|
Trending Down |
76%
|
76%
|
82% | 84% | |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
78%
|
Trending Down |
79%
|
78%
|
82% | 84% | |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
74%
|
No Change |
74%
|
73%
|
75% | 75% | |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
62%
|
No Change |
62%
|
60%
|
67% | 66% | |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
71%
|
Trending Down |
73%
|
74%
|
76% | 80% | |
| Q9 | Quietness of Hospital |
54%
|
Trending Down |
55%
|
57%
|
61% | 67% | |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
86%
|
No Change |
86%
|
86%
|
88% | 89% | |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
42%
|
Trending Down |
43%
|
43%
|
53% | 56% | |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
64%
|
Trending Down |
65%
|
66%
|
73% | 78% | |
| Q19 | Willingness to Recommend Hospital |
60%
|
Trending Down |
66%
|
59%
|
71% | 75% | |