Patient Experience
Lower Umpqua Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q2 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Lower Umpqua Hospital | 2024 Q2 | Trend | 2024 Q3 | 2024 Q1 | ||||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 66 | Trending Up | 64 | 66 | ||||
| Survey Response Rate | 33% | Trending Up | 32% | 33% | ||||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
79%
N/A
|
Trending Up |
77%
N/A
|
78%
N/A
|
82% | 84% | |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
81%
N/A
|
Trending Up |
78%
N/A
|
81%
N/A
|
82% | 84% | |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
70%
N/A
|
Trending Up |
68%
N/A
|
71%
N/A
|
75% | 75% | |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
68%
N/A
|
Trending Up |
62%
N/A
|
67%
N/A
|
67% | 66% | |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
80%
N/A
|
Trending Up |
78%
N/A
|
82%
N/A
|
76% | 80% | |
| Q9 | Quietness of Hospital |
48%
N/A
|
Trending Down |
53%
N/A
|
47%
N/A
|
61% | 67% | |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
84%
N/A
|
Trending Down |
85%
N/A
|
84%
N/A
|
88% | 89% | |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
55%
N/A
|
Trending Down |
56%
N/A
|
56%
N/A
|
53% | 56% | |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
79%
N/A
|
No Change |
79%
N/A
|
77%
N/A
|
73% | 78% | |
| Q19 | Willingness to Recommend Hospital |
66%
N/A
|
Trending Down |
72%
N/A
|
68%
N/A
|
71% | 75% | |