Patient Experience
Southern Coos Hospital and Health Center
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q2 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Southern Coos Hospital and Health Center | 2024 Q2 | Trend | 2024 Q3 | 2024 Q1 | ||||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 74 | No Change | 74 | 74 | ||||
| Survey Response Rate | 28% | Trending Down | 30% | 28% | ||||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
85%
N/A
|
Trending Up |
82%
N/A
|
81%
N/A
|
82% | 84% | |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
77%
N/A
|
Trending Up |
74%
N/A
|
77%
N/A
|
82% | 84% | |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
85%
N/A
|
Trending Down |
86%
N/A
|
83%
N/A
|
75% | 75% | |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
71%
N/A
|
Trending Up |
69%
N/A
|
72%
N/A
|
67% | 66% | |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
86%
N/A
|
Trending Down |
88%
N/A
|
85%
N/A
|
76% | 80% | |
| Q9 | Quietness of Hospital |
47%
N/A
|
No Change |
47%
N/A
|
48%
N/A
|
61% | 67% | |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
85%
N/A
|
Trending Down |
87%
N/A
|
87%
N/A
|
88% | 89% | |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
53%
N/A
|
Trending Down |
54%
N/A
|
52%
N/A
|
53% | 56% | |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
78%
N/A
|
Trending Down |
79%
N/A
|
71%
N/A
|
73% | 78% | |
| Q19 | Willingness to Recommend Hospital |
69%
N/A
|
Trending Up |
68%
N/A
|
65%
N/A
|
71% | 75% | |