Patient Experience
Carle Richland
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Carle Richland | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | ||||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 182 | Trending Up | 180 | |||||
| Survey Response Rate | 21% | No Change | 21% | % | ||||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
74%
|
Trending Down |
78%
|
N/A%
N/A
|
85% | 84% | |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
83%
|
No Change |
83%
|
N/A%
N/A
|
84% | 84% | |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
57%
|
Trending Down |
61%
|
N/A%
N/A
|
73% | 75% | |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
57%
|
Trending Down |
59%
|
N/A%
N/A
|
67% | 66% | |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
67%
|
Trending Down |
68%
|
N/A%
N/A
|
81% | 80% | |
| Q9 | Quietness of Hospital |
56%
|
Trending Up |
55%
|
N/A%
N/A
|
67% | 66% | |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
86%
|
Trending Up |
85%
|
N/A%
N/A
|
90% | 89% | |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
47%
|
Trending Up |
45%
|
N/A%
N/A
|
57% | 56% | |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
61%
|
Trending Down |
65%
|
N/A%
N/A
|
80% | 78% | |
| Q19 | Willingness to Recommend Hospital |
59%
|
Trending Down |
65%
|
N/A%
N/A
|
76% | 75% | |