Patient Experience
Jacksonville Memorial Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Jacksonville Memorial Hospital | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 181 | Trending Up | 169 | 185 | 204 | |||
| Survey Response Rate | 15% | Trending Up | 14% | 15% | 15% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
71%
|
Trending Down |
72%
|
72%
|
73%
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
76%
|
Trending Down |
77%
|
76%
|
75%
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
56%
|
Trending Down |
57%
|
56%
|
58%
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
53%
|
Trending Up |
50%
|
49%
|
49%
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
61%
|
No Change |
61%
|
88%
|
65%
|
81% | 80% |
| Q9 | Quietness of Hospital |
50%
|
No Change |
50%
|
50%
|
50%
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
89%
|
Trending Down |
90%
|
27%
|
87%
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
49%
|
Trending Up |
48%
|
41%
|
49%
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
68%
|
Trending Up |
64%
|
62%
|
60%
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
63%
|
Trending Up |
60%
|
58%
|
56%
|
76% | 75% |