Patient Experience
Crawford Memorial Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Crawford Memorial Hospital | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 131 | Trending Up | 124 | 126 | 130 | |||
| Survey Response Rate | 27% | Trending Up | 25% | 24% | 25% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
90%
|
Trending Down |
91%
|
90%
|
90%
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
84%
|
Trending Down |
85%
|
85%
|
83%
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
76%
|
Trending Up |
74%
|
76%
|
79%
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
72%
|
No Change |
72%
|
74%
|
74%
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
84%
|
Trending Down |
88%
|
93%
|
88%
|
81% | 80% |
| Q9 | Quietness of Hospital |
72%
|
Trending Up |
70%
|
55%
|
65%
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
91%
|
Trending Down |
92%
|
8%
|
90%
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
60%
|
Trending Up |
57%
|
27%
|
54%
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
82%
|
Trending Up |
80%
|
80%
|
83%
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
71%
|
Trending Up |
67%
|
66%
|
66%
|
76% | 75% |