Patient Experience
Northwestern Medicine Valley West Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Northwestern Medicine Valley West Hospital | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 86 | Trending Up | 77 | 79 | 80 | |||
| Survey Response Rate | 25% | No Change | 25% | 25% | 28% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
87%
N/A
|
Trending Up |
86%
N/A
|
86%
N/A
|
86%
6
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
86%
N/A
|
Trending Up |
85%
N/A
|
84%
N/A
|
83%
6
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
81%
N/A
|
No Change |
81%
N/A
|
78%
N/A
|
77%
6
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
71%
N/A
|
Trending Down |
74%
N/A
|
75%
N/A
|
80%
6
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
85%
N/A
|
Trending Down |
87%
N/A
|
94%
N/A
|
90%
6
|
81% | 80% |
| Q9 | Quietness of Hospital |
72%
N/A
|
Trending Up |
71%
N/A
|
59%
N/A
|
78%
6
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
96%
N/A
|
No Change |
96%
N/A
|
12%
|
95%
6
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
65%
N/A
|
No Change |
65%
N/A
|
27%
|
59%
6
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
77%
N/A
|
No Change |
77%
N/A
|
79%
N/A
|
80%
6
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
76%
N/A
|
Trending Up |
74%
N/A
|
74%
N/A
|
73%
6
|
76% | 75% |