Patient Experience
OSF St. Luke Medical Center
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| OSF St. Luke Medical Center | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 79 | Trending Up | 78 | 86 | 86 | |||
| Survey Response Rate | 29% | No Change | 29% | 32% | 32% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
89%
N/A
|
Trending Down |
90%
N/A
|
88%
N/A
|
89%
6
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
89%
N/A
|
Trending Up |
84%
N/A
|
84%
N/A
|
83%
6
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
73%
N/A
|
No Change |
73%
N/A
|
75%
N/A
|
75%
6
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
76%
N/A
|
Trending Down |
79%
N/A
|
74%
N/A
|
71%
6
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
89%
N/A
|
Trending Down |
92%
N/A
|
92%
N/A
|
87%
6
|
81% | 80% |
| Q9 | Quietness of Hospital |
77%
N/A
|
Trending Down |
83%
N/A
|
60%
N/A
|
86%
6
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
95%
N/A
|
Trending Up |
92%
N/A
|
7%
|
91%
6
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
62%
N/A
|
Trending Up |
61%
N/A
|
16%
|
61%
6
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
85%
N/A
|
No Change |
85%
N/A
|
84%
N/A
|
83%
6
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
77%
N/A
|
Trending Up |
75%
N/A
|
74%
N/A
|
79%
6
|
76% | 75% |