Patient Experience
Ferrell Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Ferrell Hospital | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 65 | Trending Down | 73 | 89 | 94 | |||
| Survey Response Rate | 24% | No Change | 24% | 25% | 27% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
86%
N/A
|
Trending Down |
87%
N/A
|
89%
N/A
|
93%
6
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
87%
N/A
|
Trending Up |
86%
N/A
|
89%
N/A
|
89%
6
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
70%
N/A
|
Trending Down |
72%
N/A
|
75%
N/A
|
79%
6
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
66%
N/A
|
No Change |
66%
N/A
|
69%
N/A
|
69%
6
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
70%
N/A
|
Trending Up |
69%
N/A
|
95%
N/A
|
77%
6
|
81% | 80% |
| Q9 | Quietness of Hospital |
68%
N/A
|
Trending Down |
72%
N/A
|
60%
N/A
|
78%
6
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
90%
N/A
|
Trending Down |
94%
N/A
|
20%
|
95%
6
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
59%
N/A
|
Trending Up |
55%
N/A
|
23%
|
57%
6
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
78%
N/A
|
Trending Down |
81%
N/A
|
80%
N/A
|
83%
6
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
89%
N/A
|
Trending Up |
87%
N/A
|
88%
N/A
|
89%
6
|
76% | 75% |