Patient Experience
Massac Memorial Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Massac Memorial Hospital | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 66 | Trending Up | 55 | 52 | 47 | |||
| Survey Response Rate | 35% | Trending Up | 32% | 29% | 28% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
87%
N/A
|
Trending Down |
89%
N/A
|
89%
N/A
|
89%
10
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
84%
N/A
|
Trending Down |
88%
N/A
|
89%
N/A
|
83%
10
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
84%
N/A
|
No Change |
84%
N/A
|
82%
N/A
|
86%
10
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
71%
N/A
|
Trending Up |
67%
N/A
|
72%
N/A
|
71%
10
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
91%
N/A
|
No Change |
91%
N/A
|
89%
N/A
|
93%
10
|
81% | 80% |
| Q9 | Quietness of Hospital |
78%
N/A
|
Trending Up |
77%
N/A
|
54%
N/A
|
74%
10
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
90%
N/A
|
Trending Up |
88%
N/A
|
7%
|
87%
10
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
60%
N/A
|
Trending Up |
58%
N/A
|
27%
|
49%
10
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
87%
N/A
|
Trending Down |
88%
N/A
|
84%
N/A
|
82%
10
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
86%
N/A
|
Trending Down |
89%
N/A
|
89%
N/A
|
89%
10
|
76% | 75% |