Patient Experience
Franklin Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Franklin Hospital | 2024 Q3 | 2024 Q2 | 2024 Q1 | 2023 Q4 | ||||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 3 | |||||||
| Survey Response Rate | 15% | % | % | % | ||||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
77%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
85% | 84% | |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
61%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
84% | 84% | |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
14%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
73% | 75% | |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
N/A%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
67% | 66% | |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
100%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
81% | 80% | |
| Q9 | Quietness of Hospital |
52%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
67% | 66% | |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
N/A%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
90% | 89% | |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
17%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
57% | 56% | |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
57%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
80% | 78% | |
| Q19 | Willingness to Recommend Hospital |
59%
N/A
|
N/A%
N/A
|
N/A%
N/A
|
N/A%
5
|
76% | 75% | |