Patient Experience
Hammond Henry Hospital
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| Hammond Henry Hospital | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 169 | Trending Down | 188 | 201 | 189 | |||
| Survey Response Rate | 39% | Trending Down | 42% | 42% | 39% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
91%
|
No Change |
91%
|
90%
|
88%
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
91%
|
Trending Up |
90%
|
86%
|
84%
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
88%
|
Trending Up |
85%
|
83%
|
78%
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
77%
|
Trending Up |
74%
|
68%
|
62%
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
82%
|
Trending Down |
85%
|
88%
|
83%
|
81% | 80% |
| Q9 | Quietness of Hospital |
58%
|
Trending Down |
61%
|
50%
|
59%
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
90%
|
No Change |
90%
|
14%
|
88%
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
56%
|
Trending Up |
51%
|
30%
|
51%
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
85%
|
Trending Up |
80%
|
77%
|
79%
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
75%
|
Trending Up |
72%
|
70%
|
71%
|
76% | 75% |