Patient Experience
OSF Holy Family Medical Center
| Measure | Last Updated |
|---|---|
| HCAHPS | 2024 Q3 |
| Hospital Consumer Assessment of Healthcare Providers and Systems |
| OSF Holy Family Medical Center | 2024 Q3 | Trend | 2024 Q2 | 2024 Q1 | 2023 Q4 | |||
|---|---|---|---|---|---|---|---|---|
| Number of Completed Surveys | 111 | Trending Up | 101 | 93 | 87 | |||
| Survey Response Rate | 34% | No Change | 34% | 34% | 33% | |||
| HCAHPS Composites | Top Box % | State Avg. | National Avg. | |||||
| Composite 1 (Q1 to Q3) | Communication with Nurses |
87%
|
Trending Down |
89%
|
90%
N/A
|
89%
6
|
85% | 84% |
| Composite 2 (Q5 to Q7) | Communication with Doctors |
89%
|
No Change |
89%
|
90%
N/A
|
87%
6
|
84% | 84% |
| Composite 3 (Q4 & Q11) | Responsiveness of Hospital Staff |
81%
|
Trending Up |
79%
|
79%
N/A
|
76%
6
|
73% | 75% |
| Composite 5 (Q13 & Q14) | Communication about Medicines |
78%
|
No Change |
78%
|
75%
N/A
|
70%
6
|
67% | 66% |
| Hospital Environment Items | Top Box % | State Avg. | National Avg. | |||||
| Q8 | Cleanliness of Hospital |
84%
|
Trending Up |
83%
|
89%
N/A
|
83%
6
|
81% | 80% |
| Q9 | Quietness of Hospital |
75%
|
Trending Down |
79%
|
60%
N/A
|
74%
6
|
67% | 66% |
| Discharge Information Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 6 (Q16 & Q17) | Discharge Information |
86%
|
Trending Down |
89%
|
13%
|
90%
6
|
90% | 89% |
| Care Transition Composite | Top Box % | State Avg. | National Avg. | |||||
| Composite 7 (Q19 & Q20) | Care Transition |
65%
|
No Change |
65%
|
16%
|
53%
6
|
57% | 56% |
| HCAHPS Global Items | Top Box % | State Avg. | National Avg. | |||||
| Q18 | Overall Rating of Hospital |
82%
|
Trending Down |
86%
|
82%
N/A
|
81%
6
|
80% | 78% |
| Q19 | Willingness to Recommend Hospital |
77%
|
No Change |
77%
|
76%
N/A
|
74%
6
|
76% | 75% |